Robert (a.k.a., "Mr. Roberts") has been homeless in the City of Salinas since 2015. The Salinas Outreach and Response Team (SORT) began engaging with Mr. Roberts in 2021, building rapport. In September 2022, he requested support and since then, Mr. Roberts has received intensive case management services from SORT. Several community providers worked together to achieve what felt like the impossible due to complex needs. Thanks to the lead efforts of the SORT team, Coalition of Homeless Services Providers, Dorothy's Drop In Center, Closer Walk, Access Support Network, Victory Mission, and Natividad Medical Center, Mr. Roberts is now in permanent supportive housing.

On the day of move in, he shared many tears of happiness and expressed in his own words, “I never thought I would have my own place to call home again."

Permanent supportive housing provides residential clients with support services tailored to the individual needs of each resident.