Permit Services
About the Division
The Permit Services Division safeguards public safety by ensuring that both residential and commercial building projects are built according to applicable building codes, city ordinances, and state laws. The Permit Services is comprised of permit clerks, plan check staff and building inspectors. All of who are here to provide timely intake, review and inspection of all private development projects to help stimulate community development and growth.
The Division strives to provide excellent customer service at the Public Counter to guide our customers through the permitting process in the most efficient manner.
Accomplishments
In 2015 the Division:
- Issued 5,156 permits with a valuation over $74 million
- Offered counter service from 8:00 am – 5:00 pm, Monday – Friday serving 11,289 customers
- Recovered 100% of operation costs through fees
- Conducted inspections within 72 hours or a request
What We're Working On
Enhancement of Permit Center Operation to further Economic Prosperity through:
- Continued tracking and monitoring of revenues and expenses to ensure that the Division is independently financially sustainable.
- Establishment of a Building Board of Appeals in 2016.
- Reduction in the number of plan check revisions by 20%.
- Reduction in the number of days to approve plans.
- Creation of a new action plan for the Permit Center to improve customer service across departments.
Permit Center Welcomes Staff to New Roles
November 14, 2018
The past 18 months have been an exciting time for staff in the Permit Services Division of the Community Development Department. The division has been able to promote a part-time employee to the position of Revenue Officer, hire a full-time Senior Plan Check Engineer and fill two vacant, newly created Building Permit Specialists.
As the new Revenue Officer, Teresa Kistler, oversees spending and budgeting for the Permit Center. With the enterprise fund budget, having someone as detailed oriented as Teresa will make sure the revenues and expenditures match and fees are properly accounted for....
Permit Center Implementing Kaizen Training to Improve Service
September 5, 2018
Permit Center closing 8-10 AM on the first Friday of the month for training; bringing Building Permit Specialist onboard.
As the Permit Center moves forward with the Kaizen Training Action Plan, it’s important to make sure the public and staff are aware of all the details. In order to achieve the consistent implementation of the plan, the permit center will be closing on the first Friday of every month from 8-10AM to conduct an all hands training session. The closure would allow staff who work at the Public Counter and are critical in...
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Permit Center Forms
This list is for the use of public to have access to online forms and documents.
Applicable Building Codes
Applicable Building Codes (263.25 KB)
Inspection Booklet
Inspection Booklet (2.79 MB)
Permit Submittal List
Permit Submittal List (301.79 KB)
Refund Policy
Refund Policy (253.75 KB)
Turn Around Times.pdf
Turn Around Times.pdf (265.1 KB)
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Info Bulletins and Helpful Handouts
